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Stetska Consulting
Methodology

COS — the Company Operations System

COS turns well-known management concepts — OKR, Design Thinking, Spiral Dynamics, DISC, Activity-Based Costing — into reproducible tools: formulas, tables, templates and decision thresholds. No theory without a tool. No tool without a measurable result.

Core principle

A strict sequence, not a menu

  1. 01
    Standardize

    Define what each department delivers, its KPIs, roles and processes.

  2. 02
    Document

    Write everything down in DESCRIPTION-5, so anyone can reproduce it.

  3. 03
    Automate

    Tools and AI agents take over the documented work — not the chaos.

  4. 04
    Optimize

    Measure, cost and improve what is already running.

Each step is mandatory for the next.Skipping one isn't a shortcut — it is the most common reason implementations fail.
The 11-element department standard

A department counts as standardized only when all eleven elements are in place

  1. 1Value of the end product (VEP)
  2. 2Department KPIs
  3. 3Roles
  4. 4Role KPIs
  5. 5Processes
  6. 6Instructions
  7. 7Operation cost
  8. 8Motivation
  9. 9Reporting
  10. 10Budget
  11. 11Risk map
What makes COS different

Six tools you can measure

DESCRIPTION-5

Every process is described as Trigger → Inputs → Steps → Output → Errors. Only a process described this way can be timed and costed.

Time-tracking as diagnostics

We use it to diagnose the system, not to control people: every fire-fighting task marks a place where a procedure is missing.

The cost of every operation

An adaptation of Activity-Based Costing shows what each role-level task actually costs.

Task cost vs. performer cost

A four-quadrant matrix tells you what to delegate, keep, automate or train. In one worked example, it saved $11,712 a year with a 26.7× ROI.

Culture first

Spiral Dynamics and Ken Wilber's four quadrants help us choose a rollout strategy that fits your company's culture.

Bus factor as a management metric

We map which knowledge lives in a single head, and build a plan to fix it.

Start small

Patchwork standardization

You don't have to transform the whole company to test COS. Start with one process. In two to four weeks you will have it described, costed and improved, with a measurable result.

Choose your first process — book a callRead the book

Start with one process. Two to four weeks. A measurable result.

You don't need a full transformation to see whether this works. Pick one process that hurts, and we will standardize it with you.

Book a 30-minute intro call